SIMPLE FEEDBACK ANALYSIS. BETTER BUSINESS DECISIONS.

Know why they leave.
Give them a reason
to stay.

Your customers are already telling you what needs to change. Backsy turns their feedback into clear themes, churn signals, and a plan for what to fix next.

Find your next move Take a guided tour
3 free analysis credits No card required No tagging or setup rules
LESS GUESSWORK. MORE SIGNAL.
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THE CUSTOMER SIGNAL

Your next move, made clearer.

AI summary
Feedback analyzed128Customer voices, connected
Top friction pointOnboardingAppears in 32 responses
Churn signals12 Needs attentionResponses that mention leaving

What customers are telling you

Getting started is confusing32
Pricing needs more flexibility22
Customers love the core product17
START HERE

Make the first five minutes easier.

Customers want a guided first project. Test a short setup checklist before adding more features.

One clear action. Real evidence.

“I love it once I’m in. I just didn’t know what to do first.”

Source feedback
Every voice in one place
Themes find themselves
A clearer next step
Evidence behind every insight
FROM CUSTOMER WORDS TO BUSINESS CLARITY

Less “what happened?”
More “here’s what we do.”

Go beyond a sentiment score. Understand the problem, the people it affects, and the opportunity on the other side.

01

Catch the reasons behind churn.

Spot mentions of cancellations, switching, and unmet expectations. Read the exact customer words behind each signal.

02

Build what customers keep asking for.

See recurring requests and frustrations grouped automatically. Bring customer evidence into your next roadmap conversation.

03

Protect what people already love.

Find the strengths worth doubling down on. Compare feedback batches to see how customer sentiment is changing.

YOUR SHORTEST PATH TO CLARITY

Bring the feedback.
We’ll find the patterns.

No spreadsheets to tag. No attributes to define. Just a little context about your business and the voices of your customers.

See the getting started guide
  1. 01

    Give your product a home.

    Add a name and a short description. Your feedback link is ready immediately.

  2. 02

    Start with feedback you already have.

    Paste customer comments or import a CSV. Collect new responses with a link, QR code, or website widget.

  3. 03

    Get the story and your next steps.

    Run analysis to reveal themes, sentiment, churn signals, and priorities—with source quotes you can check.

START SMALL. LEARN SOMETHING USEFUL.

Clarity, without the commitment.

Try your first 3 responses free. Then choose a monthly plan or buy credits when you need them. One credit analyzes one response.

TRY BACKSY

Free

$0to get started

See what your customers are telling you.

Start free
  • 3 analysis credits included
  • Feedback links, QR codes & widget
  • Automatic themes & source quotes
  • No credit card required
A GOOD PLACE TO START

Starter

$19.99/ month

2,000 analysis credits each month.

Choose Starter
  • Everything in Free
  • AI feedback validation & filtering
  • 6,000 maximum credit balance
  • Add credit packs anytime
FOR GROWING TEAMS

Growth

$49.99/ month

6,000 analysis credits each month.

Choose Growth
  • Everything in Free
  • AI feedback validation & filtering
  • 18,000 maximum credit balance
  • Add credit packs anytime
FOR MORE CUSTOMER VOICES

Large

$79.99/ month

10,000 analysis credits each month.

Choose Large
  • Everything in Free
  • AI feedback validation & filtering
  • 30,000 maximum credit balance
  • Add credit packs anytime

Prefer pay as you go? Credit packs start at $19.99 for 2,000 credits. View all options

A LITTLE MORE CLARITY

Good questions.
Straight answers.

Visit the help center
Do I need to set up attributes or categories?+

No. Add your product and bring in feedback. Backsy discovers themes automatically when you analyze it. If you want to track something specific, you can still add optional focus areas.

Can I start with feedback I already have?+

Yes. Paste comments or upload a CSV with a feedback column. You can also collect new text or voice feedback through a shareable link, QR code, or embedded widget.

Will it tell me why customers are leaving?+

Backsy surfaces feedback that mentions leaving, cancellations, switching, or other friction. These are signals to investigate, not a measured churn rate or a prediction about individual customers.

Can I check where an insight came from?+

Yes. Themes and recommended actions link back to actual customer responses. Read the evidence and judge the strength of a pattern before deciding what to change.

YOUR CUSTOMERS HAVE SOMETHING TO TELL YOU.

Make your next decision
a more informed one.

Start listening. Find your next move.

Free to try. Useful from the first response.